File Info
| Exam | Genesys Cloud Certified Professional - Reporting and Analytics |
| Number | GCP-GC-REP |
| File Name | Genesys.GCP-GC-REP.VCEplus.2021-06-16.35q.tqb |
| Size | 117 KB |
| Posted | Jun 16, 2021 |
| Download | Genesys.GCP-GC-REP.VCEplus.2021-06-16.35q.tqb |
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Demo Questions
Question 1
Which definition matches the performance view for Agents?
- Used to monitor real-time contact center metrics.
- Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- Used to view historical data only.
- Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Correct answer: C
Question 2
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- Agent Metrics Report
- Agent Activity Summary Report
- Agent Login-Logout Details Report
- Agent Quality Details Report
Correct answer: B
Explanation:
Reference: https://help.mypurecloud.com/articles/agent-activity-summary-report/ Reference: https://help.mypurecloud.com/articles/agent-activity-summary-report/
Question 3
Which view displays current metrics and information about the queues if you have a membership?
- Queues Activity
- Queues Performance
- My Queues Activity
- Queues
Correct answer: A
Explanation:
Reference: https://help.mypurecloud.com/articles/my-queues-activity-view/ Reference: https://help.mypurecloud.com/articles/my-queues-activity-view/
