File Info
| Exam | Help Desk Analyst (HDA) |
| Number | HD0-100 |
| File Name | HDI.HD0-100.CertKiller.2020-02-24.55q.tqb |
| Size | 165 KB |
| Posted | Feb 24, 2020 |
| Download | HDI.HD0-100.CertKiller.2020-02-24.55q.tqb |
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Demo Questions
Question 1
What two considerations need to be made when sharing workspace? (Choose two.)
- Maintain a clean environment.
- Discretion and courtesy when decorating.
- Share only with persons with similar likes/dislikes.
- None, each person needs to take care of it themselves.
Correct answer: AB
Question 2
Which two are characteristics of unsuccessful teams? (Choose two.)
- Independence
- Lack objectives
- Lack of ownership
- Good team morale
Correct answer: BC
Question 3
Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
- Determine management bonuses.
- Identify changes to products, services and processes.
- Measure performance of individual analysts at the help desk.
- Evaluate customer satisfaction with products, services and personnel.
Correct answer: BD
