File Info
| Exam | IBM Business Partner SaaS Support Mastery Test v1 |
| Number | P9560-043 |
| File Name | IBM.P9560-043.PassCertification.2019-05-30.21q.tqb |
| Size | 67 KB |
| Posted | May 30, 2019 |
| Download | IBM.P9560-043.PassCertification.2019-05-30.21q.tqb |
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Demo Questions
Question 1
Which of the following is true when dealing with problems regarding IBM Software Support Client Ownership and Problem Resolution?
- Do not document record of your commitment to the client in the problem in case it cannot be met
- If unable to meet commitments, contact the client with an explanation and current status
- Provide a resolution only at the time agreed on with the client even if the problem is resolved before then
- A and B
Correct answer: D
Question 2
Which of the following is NOT true regarding the IBM contact types?
- The STC is the Site Technical Contact for the End User. There is only one STC
- The TC is the Technical Contact. There is only one TC
- The Authorized User is the person at a Support Providers site is designated by the PTSC or SSTC to open and view PMRs
- The Authorized Reader is the person at the Support Providers site to view PMRs
Correct answer: B
Question 3
What is NOT considered a responsibility for the IBM Business Partner?
- Tracking customer incidents/cases in a tracking tool
- Logging all calls
- Opening a new ticket for every call
- Having committed response times
Correct answer: C
