File Info
| Exam | IBM Business Partner SaaS Support Mastery Test v1 |
| Number | P9560-043 |
| File Name | IBM.P9560-043.VCEplus.2019-06-04.48q.tqb |
| Size | 156 KB |
| Posted | Jun 04, 2019 |
| Download | IBM.P9560-043.VCEplus.2019-06-04.48q.tqb |
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Demo Questions
Question 1
Which of the following is NOT a responsibility for the IBM Business Partner?
- Show the client how to use the IBM SaaS Support chat function
- Best practices consultation
- Errors and problem resolution
- Problem ownership, including escalation to IBM using the proper channels when necessary
Correct answer: C
Explanation:
Reference: https://www.ibm.com/support/customer/csol/soweb/pdf/archive/sow/ch-en/bupa/scibmservicesuitebp.pdf Reference: https://www.ibm.com/support/customer/csol/soweb/pdf/archive/sow/ch-en/bupa/scibmservicesuitebp.pdf
Question 2
Which of the following is NOT true when opening a SaaS Support ticket?
- Access https://support.ibmcloud.com and click to the product you support
- Click "open a ticket" on the support home page
- If the Business Partner needs to include an attachment, they should email it to the IBM SaaS Support email address provided referencing the ticket submitted
- Click "Finish" to submit the ticket
Correct answer: A
Explanation:
Reference: https://www.ibm.com/mysupport/s/?language=en_US Reference: https://www.ibm.com/mysupport/s/?language=en_US
Question 3
What is considered an aspect of the support relationship for Level 1 Support delivered by the IBM Business Partner?
- Manage all communication with your End User
- Manage End User satisfaction issue
- Obtaining additional information from the End User for debugging
- All of the above
Correct answer: C
