File Info
| Exam | ITIL 4 Leader: Digital & IT Strategy |
| Number | ITIL-4-DITS |
| File Name | ITIL.ITIL-4-DITS.VCEplus.2022-10-14.30q.vcex |
| Size | 20 KB |
| Posted | Oct 14, 2022 |
| Download | ITIL.ITIL-4-DITS.VCEplus.2022-10-14.30q.vcex |
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Demo Questions
Question 1
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- Low risk capacity, high risk appetite
- High risk capacity, high risk appetite
- Low risk capacity, low risk appetite
- High risk capacity, low risk appetite
Correct answer: A
Question 2
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- Ecosystem disruption supported by operational excellence
- Market relevance supported by ecosystem disruption
- Customer and market relevance supported by operational excellence
- Operational excellence supported by customer and market relevance
Correct answer: C
Question 3
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio. Which is the BEST approach to ensure that suppliers and partners support these changes?
- Technology replacement modernization
- Uninterrupted delivery
- Sourcing strategy
- Organizational resilience
Correct answer: C
Question 4
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- Simple automation
- Complex automation
- Intelligent automation
- Technology replacement modernization
Correct answer: A
Question 5
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied.
The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- Market relevance
- Omnichannel delivery
- Customer analytics
- Customer feedback
Correct answer: C
Explanation:
Question 6
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- Adopt a short-term Increase in the pricing and margins
- Adjust competitive prices for the market and competition
- Ensure service costs are clear to the consumers to help regulate prices
- Establish long-term contracts with fixed prices to help secure future Income
Correct answer: B
Question 7
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- Vision and strategy should be defined by the executive leader and communicated to me divisions
- Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- Vision and strategy should be defined in collaboration with the leaders of the organization and division
- Vision and strategy should be defined in collaboration with the enterprise architects and consultants
Correct answer: C
Question 8
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- Organizational agility
- Organizational resilience
- Elimination of waste
- Uninterrupted delivery
Correct answer: C
Question 9
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities.
Which Is the BUT approach for defining and implementing this programme?
- The Chief Digital Officer should define and implement the programme
- A digital task force should be appointed to define and Implement me programme
- individual initiatives should be defined and implemented separately
- The organization's governing body should define and implement the programme
Correct answer: B
Question 10
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
- a definition of how suppliers will be Involved in the delivery of the service
- a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A list of vendors who will provide the components mat form the social media service
- An inventory of the mam technology components that will be located at the head office data centre
- Definitions of the service management toolsets needed to support the service
- Descriptions of the series of steps for the work that is required to create and support the service
Correct answer: D
