File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.CertDumps.2016-01-26.197q.vcex |
| Size | 123 KB |
| Posted | Jan 26, 2016 |
| Download | ITIL.ITILFND.CertDumps.2016-01-26.197q.vcex |
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Demo Questions
Question 1
Which of the following BEST describes service strategies value to the business?
- Allows higher volumes of successful change
- Reduction in unplanned costs through optimized handling of service outages
- Reduction in the duration and frequency of service outages
- Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Correct answer: D
Question 2
Which two processes will contribute MOST to enabling effective problem detection?
- Incident and financial management
- Change and release and deployment management
- Incident and event management
- Knowledge and service level management
Correct answer: C
Question 3
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
- Change proposal
- Change policy
- Service request
- Risk register
Correct answer: A
Question 4
Which of the following should be documented in an incident model?
- Details of the service level agreement (SLA) pertaining to the incident
- Chronological order of steps to resolve the incident
- 1 only
- 2 only
- Both of the above
- Neither of the above
Correct answer: B
Question 5
Why is it important for service providers to understand patterns of business activity (PBA)?
- PBA are based on organizational roles and responsibilities
- IT service providers CANNOT schedule changes until they understand PBA
- Demand for the services delivered by service providers are directly influenced by PBA
- Understanding PBA is the only way to enable accurate service level reporting
Correct answer: C
