File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.CertDumps.2016-04-26.180q.vcex |
| Size | 113 KB |
| Posted | Apr 26, 2016 |
| Download | ITIL.ITILFND.CertDumps.2016-04-26.180q.vcex |
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Demo Questions
Question 1
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
- Service level management
- IT operations management
- Capacity management
- Incident management
Correct answer: B
Question 2
Which of the following options is a hierarchy that is used in knowledge management?
- Wisdom - Information - Data - Knowledge
- Data - Information - Knowledge - Wisdom
- Knowledge - Wisdom - Information - Data
- Information - Data - Knowledge - Wisdom
Correct answer: B
Question 3
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- Service design: Design the processes
- Service strategy: Develop the offerings
- Service transition: Plan and prepare for deployment
- Service operation: IT operations management
Correct answer: A
Question 4
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
- Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
- Public frameworks are always cheaper to adopt
- Public frameworks are prescriptive and tell you exactly what to do
- Proprietary knowledge has been tested in a wide range of environments
Correct answer: A
Question 5
Which of the following is an objective of business relationship management?
- To identify patterns of business activity
- To ensure high levels of customer satisfaction
- To secure funding to manage the provision of services
- To ensure strategic plans for IT services exist
Correct answer: B
