File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.CertDumps.2016-04-26.201q.vcex |
| Size | 128 KB |
| Posted | Apr 26, 2016 |
| Download | ITIL.ITILFND.CertDumps.2016-04-26.201q.vcex |
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Demo Questions
Question 1
Why is it important for service providers to understand patterns of business activity (PBA)?
- PBA are based on organizational roles and responsibilities
- IT service providers CANNOT schedule changes until they understand PBA
- Demand for the services delivered by service providers are directly influenced by PBA
- Understanding PBA is the only way to enable accurate service level reporting
Correct answer: C
Question 2
Which one of the following would NOT be defined as part of every process?
- Roles
- Inputs and outputs
- Functions
- Metrics
Correct answer: C
Question 3
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
- Service level management
- Service catalogue management
- Demand management
- Service transition
Correct answer: B
Question 4
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
- Be accountable for the outcome of an activity
- Perform an activity
- Be kept up-to-date on the progress of an activity
- Manage an activity
Correct answer: C
Question 5
Which of the following are objectives of service level management?
- Defining, documenting and agreeing the level of FT services to be provided
- Monitoring, measuring and reporting the actual level of services provided
- Monitoring and improving customer satisfaction
- Identifying possible future markets that the service provider could operate in
- 1, 2 and 3 only
- 1 and 2 only
- 1, 2 and 4 only
- All of the above
Correct answer: A
