File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.CertDumps.2016-07-04.180q.vcex |
| Size | 110 KB |
| Posted | Jul 04, 2016 |
| Download | ITIL.ITILFND.CertDumps.2016-07-04.180q.vcex |
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Demo Questions
Question 1
What is the name of the group that should review changes that must be implemented faster than the normal change process?
- Technical management
- Emergency change advisory board
- Urgent change board
- Urgent change authority
Correct answer: B
Question 2
Which of the following is NOT an objective of service transition?
- To ensure that a service can be operated, managed and supported
- To provide training and certification in project management
- To provide quality knowledge and information about services and service assets
- To plan and manage the capacity and resource requirements to manage a release
Correct answer: B
Question 3
Which of the following types of service should be included in the scope of service portfolio management?
- Those planned to be delivered
- Those being delivered
- Those that have been withdrawn from service
- 1 and 3 only
- All of the above
- 1 and 2 only
- 2 and 3 only
Correct answer: B
Question 4
The BEST description of an incident is:
- An unplanned disruption of service unless there is a backup to that service
- An unplanned interruption to service or a reduction in the quality of service
- Any disruption to service whether planned or unplanned
- Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct answer: B
Question 5
When can a known error record be raised?
- At any time it would be useful to do so
- After a workaround has been found
- 2 only
- 1 only
- Neither of the above
- Both of the above
Correct answer: D
