File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.CertKey.2019-02-02.310q.tqb |
| Size | 1 MB |
| Posted | Feb 02, 2019 |
| Download | ITIL.ITILFND.CertKey.2019-02-02.310q.tqb |
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Demo Questions
Question 1
A process owner is responsible for which of the following?
- Defining the process strategy
- Assisting with process design
- Improving the process
- Performing all activities involved in a process
- 2, 3 and 4 only
- All of the above
- 1, 2 and 3 only
- 1, 2 and 4 only
Correct answer: C
Question 2
Which one of the following is concerned with policy and direction?
- Capacity management
- Governance
- Service design
- Service level management
Correct answer: B
Question 3
Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes
- 1, 2 and 3 only
- 1, 3 and 4 only
- 2, 3 and 4 only
- All of the above
Correct answer: D
