File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.CertKiller.2018-11-12.263q.tqb |
| Size | 845 KB |
| Posted | Nov 12, 2018 |
| Download | ITIL.ITILFND.CertKiller.2018-11-12.263q.tqb |
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Demo Questions
Question 1
Which one of the following is an objective of service catalogue management?
- Negotiating and agreeing service level agreement
- Negotiating and agreeing operational level agreements
- Ensuring that the service catalogue is made available to those approved to access it
- Only ensuring that adequate technical resources are available
Correct answer: C
Question 2
Which of the following statements BEST describes the aims of release and deployment management?
- To build, test and deliver the capability to provide the services specified by service design
- To ensure that each release package specified by service design consists of a set of related assets and service components
- To ensure that all changes can be tracked, tested and verified if appropriate
- To record and manage deviations, risks and issues related to the new or changed service
Correct answer: A
Question 3
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
- Implementing service and process improvements
- Reviewing measurements and metrics
- Creating a baseline
- Defining measurable targets
Correct answer: D
