File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.PracticeTest.2018-04-15.189q.vcex |
| Size | 109 KB |
| Posted | Apr 15, 2018 |
| Download | ITIL.ITILFND.PracticeTest.2018-04-15.189q.vcex |
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Demo Questions
Question 1
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
- Employers
- Stakeholders
- Regulators
- Accreditors
Correct answer: B
Question 2
Which of the following are the MAIN objectives of incident management?
- To automatically detect service-affecting events
- To restore normal service operation as quickly as possible
- To minimize adverse impacts on business operations
- 1 and 2 only
- 2 and 3 only
- 1 and 3 only
- All of the above
Correct answer: B
Question 3
What is the name of the group that should review changes that must be implemented faster than the normal change process?
- Technical management
- Emergency change advisory board
- Urgent change board
- Urgent change authority
Correct answer: B
Question 4
Which of the following is NOT an objective of service transition?
- To ensure that a service can be operated, managed and supported
- To provide training and certification in project management
- To provide quality knowledge and information about services and service assets
- To plan and manage the capacity and resource requirements to manage a release
Correct answer: B
Question 5
Which of the following types of service should be included in the scope of service portfolio management?
- Those planned to be delivered
- Those being delivered
- Those that have been withdrawn from service
- 1 and 3 only
- All of the above
- 1 and 2 only
- 2 and 3 only
Correct answer: B
Question 6
The BEST description of an incident is:
- An unplanned disruption of service unless there is a backup to that service
- An unplanned interruption to service or a reduction in the quality of service
- Any disruption to service whether planned or unplanned
- Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct answer: B
Question 7
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
- Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
- Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
- Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
- What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
Correct answer: D
Question 8
When can a known error record be raised?
- At any time it would be useful to do so
- After a workaround has been found
- 2 only
- 1 only
- Neither of the above
- Both of the above
Correct answer: D
Question 9
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
- The change authorization board
- The change advisory board
- The change implementer
- The change manager
Correct answer: B
Question 10
Which process is responsible for discussing reports with customers showing whether services have met their targets?
- Continual service improvement
- Change management
- Service level management
- Availability management
Correct answer: C
