Download ITIL.ITILFND.Prep4Sure.2018-12-08.310q.tqb

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Exam ITIL Foundation (syllabus 2011)
Number ITILFND
File Name ITIL.ITILFND.Prep4Sure.2018-12-08.310q.tqb
Size 1 MB
Posted Dec 08, 2018
Download ITIL.ITILFND.Prep4Sure.2018-12-08.310q.tqb

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Demo Questions

Question 1

Which statement should NOT be part of the value proposition for Service Design?


  1. Reduced total cost of ownership
  2. Improved quality of service
  3. Improved Service alignment with business goals
  4. Better balance of technical skills to support live services
Correct answer: D



Question 2

Which process would be used to compare the value that newer services have offered over those they have replaced?


  1. Availability management
  2. Capacity management
  3. Service portfolio management
  4. Service catalogue management
Correct answer: C



Question 3

Consider the following list:
1. Change authority 
2. Change manager 
3. Change advisory board (CAB)  
Which one of the following is the BEST description of the items above?


  1. Job descriptions
  2. Functions
  3. Teams
  4. Roles, people or groups
Correct answer: D









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