File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.SelfTestEngine.2019-04-19.310q.tqb |
| Size | 1010 KB |
| Posted | Apr 19, 2019 |
| Download | ITIL.ITILFND.SelfTestEngine.2019-04-19.310q.tqb |
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Demo Questions
Question 1
Which of the following BEST describes the purpose of access management?
- To provide a channel for users to request and receive standard services
- Provides the rights for users to be able to use a service or group of services
- To prevent problems and resulting Incidents from happening
- To detect security events and make sense of them
Correct answer: B
Question 2
Which of the following are reasons why ITIL is successful?
- ITIL is vendor neutral
- It does not prescribe actions
- ITIL represents best practice
- All of the above
- 1 and 3 only
- 1 and 2 only
- 2 and 3 only
Correct answer: A
Explanation:
Question 3
Which one of the following includes four stages called Plan, Do, Check and Act?
- The Deming Cycle
- The continual service improvement approach
- The seven-step improvement process
- The service lifecycle
Correct answer: A
