File Info
| Exam | ITIL Foundation (syllabus 2011) |
| Number | ITILFND |
| File Name | ITIL.ITILFND.Test4Prep.2019-04-19.323q.tqb |
| Size | 1023 KB |
| Posted | Apr 19, 2019 |
| Download | ITIL.ITILFND.Test4Prep.2019-04-19.323q.tqb |
How to open VCEX & EXAM Files?
Files with VCEX & EXAM extensions can be opened by ProfExam Simulator.
Coupon: MASTEREXAM
With discount: 20%
Demo Questions
Question 1
Which of the following options is a hierarchy that is used in knowledge management?
- Wisdom - Information - Data - Knowledge
- Data - Information - Knowledge - Wisdom
- Knowledge - Wisdom - Information - Data
- Information - Data - Knowledge - Wisdom
Correct answer: B
Question 2
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- Service design: Design the processes
- Service strategy: Develop the offerings
- Service transition: Plan and prepare for deployment
- Service operation: IT operations management
Correct answer: A
Question 3
Which of the following is an objective of business relationship management?
- To identify patterns of business activity
- To ensure high levels of customer satisfaction
- To secure funding to manage the provision of services
- To ensure strategic plans for IT services exist
Correct answer: B
