Download ITIL.ITILFND.Test4Prep.2019-04-19.323q.vcex

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Exam ITIL Foundation (syllabus 2011)
Number ITILFND
File Name ITIL.ITILFND.Test4Prep.2019-04-19.323q.vcex
Size 205 KB
Posted Apr 19, 2019
Download ITIL.ITILFND.Test4Prep.2019-04-19.323q.vcex

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Demo Questions

Question 1

Which of the following options is a hierarchy that is used in knowledge management?


  1. Wisdom - Information - Data - Knowledge
  2. Data - Information - Knowledge - Wisdom
  3. Knowledge - Wisdom - Information - Data
  4. Information - Data - Knowledge - Wisdom
Correct answer: B



Question 2

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?


  1. Service design: Design the processes
  2. Service strategy: Develop the offerings
  3. Service transition: Plan and prepare for deployment
  4. Service operation: IT operations management
Correct answer: A



Question 3

Which of the following is an objective of business relationship management?


  1. To identify patterns of business activity
  2. To ensure high levels of customer satisfaction
  3. To secure funding to manage the provision of services
  4. To ensure strategic plans for IT services exist
Correct answer: B



Question 4

The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?


  1. People, process, partners, performance
  2. Performance, process, products, plans
  3. People, process, products, partners
  4. People, products, plans, partners
Correct answer: C



Question 5

Which two processes will contribute MOST to enabling effective problem detection?


  1. Incident and financial management
  2. Change and release and deployment management
  3. Incident and event management
  4. Knowledge and service level management
Correct answer: C



Question 6

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?


  1. Change proposal
  2. Change policy
  3. Service request
  4. Risk register
Correct answer: A



Question 7

Which of the following should be documented in an incident model? 
  1. Details of the service level agreement (SLA) pertaining to the incident 
  2. Chronological order of steps to resolve the incident


  1. 1 only
  2. 2 only
  3. Both of the above
  4. Neither of the above
Correct answer: B



Question 8

Why is it important for service providers to understand patterns of business activity (PBA)?


  1. PBA are based on organizational roles and responsibilities
  2. IT service providers CANNOT schedule changes until they understand PBA
  3. Demand for the services delivered by service providers are directly influenced by PBA
  4. Understanding PBA is the only way to enable accurate service level reporting
Correct answer: C



Question 9

Which one of the following would NOT be defined as part of every process?


  1. Roles
  2. Inputs and outputs
  3. Functions
  4. Metrics
Correct answer: C



Question 10

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?


  1. Service level management
  2. Service catalogue management
  3. Demand management
  4. Service transition
Correct answer: B









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