File Info
| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL.ITILFND_V4.CertDumps.2024-07-25.451q.tqb |
| Size | 1 MB |
| Posted | Jul 25, 2024 |
| Download | ITIL.ITILFND_V4.CertDumps.2024-07-25.451q.tqb |
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Demo Questions
Question 1
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.
- Information.
- Utility.
- Warranty.
- Costs.
Correct answer: D
Question 2
Which statement about Service Desks is CORRECT?
- The Service Desk should work in close collaboration with support and development teams.
- The Service Desk should rely on self-service portals instead of escalation to support teams.
- The Service Desk should remain isolated from technical support teams.
- The Service Desk should escalate all technical issues to support and development teams.
Correct answer: A
Question 3
In terms of incident management, which value chain activity uses incident records as an input to improvement activities based on the incident frequency and severity?
- Engage.
- Improve.
- Design and Transition.
- Deliver and Support.
Correct answer: B
