File Info
| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL.ITILFND_V4.CertLeader.2023-07-31.74q.vcex |
| Size | 32 KB |
| Posted | Jul 31, 2023 |
| Download | ITIL.ITILFND_V4.CertLeader.2023-07-31.74q.vcex |
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Demo Questions
Question 1
Which service management dimension is focused on activities and how these are coordinated?
- Partners and suppliers
- Information and technology
- Value streams and processes
- Organizations and people
Correct answer: C
Question 2
Which is a purpose of the 'service desk' practice?
- To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
- To capture demand for incident resolution and service requests
- To set clear business-based targets for service performance
- To maximize the number of successful IT changes by ensuring risks are properly assessed
Correct answer: B
Question 3
Which term is used to describe the prediction and control of income and expenditure within an organization?
- Charging
- Governance
- Budgeting
- Accounting
Correct answer: C
Question 4
What should be used to set user expectations for request fulfilment times?
- The consumer demand for the service
- The time that the customer indicates for service delivery
- The service levels of the supplier
- The time needed to realistically deliver the service
Correct answer: D
Question 5
Which practice identifies metrics that reflect a customer experience of a service?
- Continual improvement
- Service level management
- Service desk
- Problem management
Correct answer: B
Question 6
What is the starting point for optimization?
- Standardizing practices and services
- Determining where the most positive impact would be
- Securing stakeholder engagement
- Understanding the vision and objectives of the organization
Correct answer: D
Question 7
Which dimension of service management considers governance, management, and communication?
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Correct answer: A
Question 8
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
- Change control
- Continual improvement
- Problem management
- Service desk
Correct answer: C
Question 9
What should a release policy include?
- The process owner and process manager for each type of release
- The roles and responsibilities for incident and problem resolution
- The naming convention and expected frequency of each type of release
- The naming convention for all configuration items (CI) recorded in the configuration management system(CMS)
Correct answer: C
Question 10
Which guiding principle recommends collecting data before deciding what can be re-used?
- Focus on value
- Keep it simple and practical
- Start where you are
- Progress interactively with feedback
Correct answer: C
