File Info
| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL.ITILFND_V4.ExamLabs.2019-07-17.20q.tqb |
| Size | 59 KB |
| Posted | Jul 17, 2019 |
| Download | ITIL.ITILFND_V4.ExamLabs.2019-07-17.20q.tqb |
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Demo Questions
Question 1
Which statement about outcomes is CORRECT?
- An outcome can be enabled by more than one output
- Outcomes are how the service performs
- An output can be enabled by one or more outcomes
- An outcome is a tangible or intangible activity
Correct answer: A
Question 2
Which statement about service desks is CORRECT?
- The service desk should work in close collaboration with support and development teams
- The service desk should rely on self-service portals instead of escalation to support teams
- The service desk should remain isolated from technical support teams
- The service desk should escalate all technical issues to support and development teams
Correct answer: A
Question 3
Which practice updates information relating to symptoms and business impact?
- Service level management
- Change control
- Service request management
- Incident management
Correct answer: D
