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Exam ITIL 4 Foundation
File Name ITIL.ITILFND_V4.NewDumps.2023-07-31.74q.vcex
Size 33 KB
Posted Jul 31, 2023
Downloads: 1
Download ITIL.ITILFND_V4.NewDumps.2023-07-31.74q.vcex

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Demo Questions

Question 1

Which service management dimension is focused on activities and how these are coordinated?

  1. Partners and suppliers
  2. Information and technology
  3. Value streams and processes
  4. Organizations and people
Correct answer: C

Question 2

Which is a purpose of the 'service desk' practice?

  1. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
  2. To capture demand for incident resolution and service requests
  3. To set clear business-based targets for service performance
  4. To maximize the number of successful IT changes by ensuring risks are properly assessed
Correct answer: B

Question 3

Which term is used to describe the prediction and control of income and expenditure within an organization?

  1. Charging
  2. Governance
  3. Budgeting
  4. Accounting
Correct answer: C

Question 4

What should be used to set user expectations for request fulfilment times?

  1. The consumer demand for the service
  2. The time that the customer indicates for service delivery
  3. The service levels of the supplier
  4. The time needed to realistically deliver the service
Correct answer: D

Question 5

Which practice identifies metrics that reflect a customer experience of a service?

  1. Continual improvement
  2. Service level management
  3. Service desk
  4. Problem management
Correct answer: B

Question 6

What is the starting point for optimization?

  1. Standardizing practices and services
  2. Determining where the most positive impact would be
  3. Securing stakeholder engagement
  4. Understanding the vision and objectives of the organization
Correct answer: D

Question 7

Which dimension of service management considers governance, management, and communication?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes
Correct answer: A

Question 8

Which ITIL practice has a purpose that includes reducing the likelihood of incidents? 

  1. Change control
  2. Continual improvement
  3. Problem management
  4. Service desk
Correct answer: C

Question 9

What should a release policy include?

  1. The process owner and process manager for each type of release
  2. The roles and responsibilities for incident and problem resolution
  3. The naming convention and expected frequency of each type of release
  4. The naming convention for all configuration items (CI) recorded in the configuration management system(CMS)
Correct answer: C

Question 10

Which guiding principle recommends collecting data before deciding what can be re-used?

  1. Focus on value
  2. Keep it simple and practical
  3. Start where you are
  4. Progress interactively with feedback
Correct answer: C





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