Download ITIL.ITILFND_V4.Prep4Sure.2019-12-29.38q.vcex

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Exam ITIL 4 Foundation
Number ITILFND_V4
File Name ITIL.ITILFND_V4.Prep4Sure.2019-12-29.38q.vcex
Size 20 KB
Posted Dec 29, 2019
Download ITIL.ITILFND_V4.Prep4Sure.2019-12-29.38q.vcex

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Demo Questions

Question 1

What are 'engage', 'plan' and 'improve' examples of? 


  1. Service value chain activities
  2. Service level management
  3. Service value chain inputs
  4. Change control
Correct answer: A



Question 2

Which statement about outcomes is CORRECT?


  1. An outcome can be enabled by more than one output
  2. Outcomes are how the service performs
  3. An output can be enabled by one or more outcomes
  4. An outcome is a tangible or intangible activity
Correct answer: A



Question 3

Which statement about service desks is CORRECT?


  1. The service desk should work in close collaboration with support and development teams
  2. The service desk should rely on self-service portals instead of escalation to support teams
  3. The service desk should remain isolated from technical support teams
  4. The service desk should escalate all technical issues to support and development teams
Correct answer: A



Question 4

Which is NOT a component of the service value system?


  1. The guiding principles
  2. Governance
  3. Practices
  4. The four dimensions of service management
Correct answer: D



Question 5

Which statement about the steps to fulfill a service request is CORRECT?


  1. They should be complex and detailed
  2. They should be well-known and proven
  3. They should include incident handling
  4. They should be brief and simple 
Correct answer: B



Question 6

What is defined as a cause, or potential cause, of one or more incidents?


  1. Change
  2. Event
  3. Known error
  4. Problem
Correct answer: D



Question 7

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?


  1. Start where you are
  2. Collaborate and promote visibility
  3. Keep it simple and practical
  4. Optimize and automate
Correct answer: C



Question 8

When should the effectiveness of a problem workaround be assessed?


  1. Whenever the workaround is used
  2. Whenever the problem is resolved
  3. Whenever the workaround becomes a known error
  4. Whenever the problem is prioritized
Correct answer: A



Question 9

Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].


  1. assets
  2. values
  3. elements
  4. services
Correct answer: D



Question 10

What is the purpose of the 'deployment management' practice?


  1. To ensure services achieve agreed and expected performance
  2. To make new or changed services available for use
  3. To move new or changed components to live environments
  4. To set clear business-based targets for service performance 
Correct answer: C









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