File Info
| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL.ITILFND_V4.PrepDumps.2021-01-25.176q.vcex |
| Size | 964 KB |
| Posted | Jan 25, 2021 |
| Download | ITIL.ITILFND_V4.PrepDumps.2021-01-25.176q.vcex |
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Demo Questions
Question 1
Which is a result of applying the guiding principle progress iteratively with feedback?
- The ability to discover and respond to failure earlier
- Standardization of practices and services
- Understanding the customer's perception of value
- Understanding the current state and identifying what can be reused
Correct answer: A
Question 2
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- Information security management
- Continual improvement
- Monitoring and event management
- Service level management
Correct answer: A
Question 3
Which will help solve incidents more quickly?
- Target resolution times
- Escalating all incidents to support teams
- Collaboration between teams
- Detailed procedural steps for incident investigation
Correct answer: D
Question 4
When is the earliest that a workaround can be documented in 'problem management'?
- After the problem has been logged
- After the problem has been prioritized
- After the problem has been analysed
- After the problem has been resolved
Correct answer: C
Explanation:
Problems are the causes of incidents. They require investigation and analysis to identify the causes, develop workarounds, and recommend longer-term resolution. This reduces the number and impact of future incidents. Problems are the causes of incidents. They require investigation and analysis to identify the causes, develop workarounds, and recommend longer-term resolution. This reduces the number and impact of future incidents.
Question 5
Which is an activity of the 'problem management' practice?
- Restoration of normal service operation as quickly as possible
- Prioritization of problems based on the risk that they pose
- Authorization of changes to resolve the cause of problems
- Resolution of incidents in a time that meets customer expectations
Correct answer: B
Question 6
What can be used to determine if a service is 'fit for purpose'?
- Availability
- Warranty
- Outcome
- Utility
Correct answer: D
Explanation:
The functionality offered by a product or service to meet a particular need. Utility can be summarized as 'what the service does' and can be used to determine whether a service is 'fit for purpose'. To have utility, a service must either support the performance of the consumer or remove constraints from the consumer. Many services do both. The functionality offered by a product or service to meet a particular need. Utility can be summarized as 'what the service does' and can be used to determine whether a service is 'fit for purpose'.
To have utility, a service must either support the performance of the consumer or remove constraints from the consumer. Many services do both.
Question 7
In service relationships, what is a benefit of identifying consumer roles?
- It enables effective stakeholder management
- It provides shared service expectations
- It removes constraints from the customer
- It enables a common definition of value
Correct answer: D
Question 8
Which statement about managing incidents is CORRECT?
- Low impact incidents should be resolved efficiently, making logging unnecessary
- The 'incident management' practice should use a single process regardless of the impact of the incident
- Low impact incidents should be resolved efficiently so the resource required is reduced
- Incidents with the lowest impact should be resolved first
Correct answer: C
Explanation:
Organizations should design their incident management practice to provide appropriate management and resource allocation to different types of incident. Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources. Incidents with a larger impact may require more resources and more complex management. There are usually separate processes for managing major incidents, and for managing information security incidents. Organizations should design their incident management practice to provide appropriate management and resource allocation to different types of incident. Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources. Incidents with a larger impact may require more resources and more complex management. There are usually separate processes for managing major incidents, and for managing information security incidents.
Question 9
Which statement about the service value chain is CORRECT?
- The service value chain converts value into demand
- Each value chain activity uses different combinations of practices to convert inputs into outputs
- Each value chain activity identifies a requirement for resources from an external supplier
- The service value chain uses value streams to describe a combination of consumers and providers
Correct answer: B
Question 10
What term is used to describe whether a service will meet availability, capacity and security requirements?
- Outcomes
- Value
- Utility
- Warranty
Correct answer: D
Explanation:
Assurance that a product or service will meet agreed requirements. Warranty can be summarized as ‘how the service performs’ and can be used to determine whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers. This may be based on a formal agreement, or it may be a marketing message or brand image. Warranty typically addresses such areas as the availability of the service, its capacity, levels of security, and continuity. A service may be said to provide acceptable assurance, or ‘warranty’, if all defined and agreed conditions are met. Assurance that a product or service will meet agreed requirements.
Warranty can be summarized as ‘how the service performs’ and can be used to determine whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers.
This may be based on a formal agreement, or it may be a marketing message or brand image. Warranty typically addresses such areas as the availability of the service, its capacity, levels of security, and continuity.
A service may be said to provide acceptable assurance, or ‘warranty’, if all defined and agreed conditions are met.
