File Info
| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL.ITILFND_V4.SelftestTraining.2020-03-16.72q.vcex |
| Size | 33 KB |
| Posted | Mar 16, 2020 |
| Download | ITIL.ITILFND_V4.SelftestTraining.2020-03-16.72q.vcex |
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Demo Questions
Question 1
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- Progress iteratively with feedback
- Keep is simple and practical
- Start where you are
- Focus on value
Correct answer: C
Question 2
Which practice has a purpose that includes ensuring that risks have been properly assessed?
- Service configuration management
- Problem management
- Service level management
- Change control
Correct answer: D
Question 3
When should a full risk assessment and authorization be carried out for a standard change?
- Each time the standard change is implemented
- When the procedure for the standard change is created
- At least once a year
- When an emergency change is requested
Correct answer: B
Question 4
Which practice coordinates the classification, ownership and communication of service requests and incidents?
- Supplier management
- Service desk
- Problem management
- Relationship management
Correct answer: B
Question 5
Which is part of service provision?
- The management of resources configured to deliver the service
- The management of resources needed to consume the service
- The grouping of one or more services based on one or more products
- The joint activities performed to ensure continual value co-creation
Correct answer: A
Question 6
Which statement about a ‘continual improvement register’ is CORRECT?
- It should be managed at the senior level of the organization
- It should be used to capture user demand
- There should only be one for the whole organization
- It should be re-prioritized as ideas are documented
Correct answer: D
Question 7
What are ’engage’, ‘plan’ and ‘improve’ examples of?
- Service value chain activities
- Service level management
- Service value chain inputs
- Change control
Correct answer: A
Question 8
Which statement about outcomes is CORRECT?
- An outcome can be enabled by more than one output
- Outcomes are how the service performs
- An output can be enabled by one or more outcomes
- An outcome is a tangible or intangible activity
Correct answer: A
Question 9
Which statement about service desks is CORRECT?
- The service desk should work in close collaboration with support and development teams
- The service desk should rely on self-service portals instead of escalation to support teams
- The service desk should remain isolated from technical support teams
- The service desk should escalate all technical issues to support and development teams
Correct answer: A
Question 10
Which practice updates information relating to symptoms and business impact?
- Service level management
- Change control
- Service request management
- Incident management
Correct answer: D
