File Info
| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL.ITILFND_V4.TestKing.2019-07-03.19q.vcex |
| Size | 12 KB |
| Posted | Jul 03, 2019 |
| Download | ITIL.ITILFND_V4.TestKing.2019-07-03.19q.vcex |
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Demo Questions
Question 1
What is warranty?
- Assurance that a product or service will meet agreed requirements
- The amount of money spent on a specific activity or resource
- The functionality offered by a product or service to meet a particular need
- The perceived benefits, usefulness and importance of something
Correct answer: A
Question 2
Which is part of service provision?
- The management of resources configured to deliver the service
- The management of resources needed to consume the service
- The grouping of one or more services based on one or more products
- The joint activities performed to ensure continual value co-creation
Correct answer: A
Explanation:
Question 3
Which statement about a ‘continual improvement register’ is CORRECT?
- It should be managed at the senior level of the organization
- It should be used to capture user demand
- There should only be one for the whole organization
- It should be re-prioritized as ideas are documented
Correct answer: D
Question 4
Which statement about service desks is CORRECT?
- The service desk should work in close collaboration with support and development teams
- The service desk should rely on self-service portals instead of escalation to support teams
- The service desk should remain isolated from technical support teams
- The service desk should escalate all technical issues to support and development teams
Correct answer: A
Question 5
Which practice updates information relating to symptoms and business impact?
- Service level management
- Change control
- Service request management
- Incident management
Correct answer: D
Question 6
What is defined as a cause, or potential cause, of one or more incidents?
- Change
- Event
- Known error
- Problem
Correct answer: D
Question 7
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
- Start where you are
- Collaborate and promote visibility
- Keep it simple and practical
- Optimize and automate
Correct answer: C
Question 8
When should the effectiveness of a problem workaround be assessed?
- Whenever the workaround is used
- Whenever the problem is resolved
- Whenever the workaround becomes a known error
- Whenever the problem is prioritized
Correct answer: A
Question 9
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
- assets
- values
- elements
- services
Correct answer: D
Question 10
Which dimension considers how knowledge assets should be protected?
- Organizations and people
- Partners and suppliers
- Information and technology
- Value streams and processes
Correct answer: C
