File Info
| Exam | ITIL 4 Foundation |
| Number | ITILFND_V4 |
| File Name | ITIL.ITILFND_V4.VCEplus.2025-01-29.246q.tqb |
| Size | 775 KB |
| Posted | Jan 29, 2025 |
| Download | ITIL.ITILFND_V4.VCEplus.2025-01-29.246q.tqb |
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Demo Questions
Question 1
What is the purpose of the 'information security management1 practice?
- To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
- To observe services and service components
- To protect the information needed by the organization to conduct its business
- To plan and manage the full lifecycle of all IT assets
Correct answer: C
Question 2
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.
- plans
- measurement
- process
- tools
Correct answer: B
Question 3
How should automation be implemented?
- By initially concentrating on the most complex tasks
- By optimizing as much as possible first
- By replacing human intervention wherever possible
- By replacing the existing tools first
Correct answer: C
Question 4
Which activity is part of the 'continual improvement' practice?
- Populating and maintaining the asset register
- Providing a clear path for users to report issues, queries, and requests
- Delivering tactical and operational engagement with customers
- Identifying and logging opportunities
Correct answer: D
Question 5
Which competencies are required by the 'service level management' practice?
- Problem investigation and resolution
- Incident analysis and prioritization
- Business analysis and commercial management
- Balanced scorecard reviews and maturity assessment
Correct answer: C
Question 6
Which statement about emergency changes is CORRECT?
- The testing of emergency can be eliminated in order to implement the change quickly
- The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
- Emergency changes should be authorized and implemented as service requests
- Emergency changes must be fully documented before authorization and implementation
Correct answer: B
Question 7
Which practice coordinates the classification, ownership and communication of service requests and incidents?
- Supplier management
- Service desk
- Problem management
- Relationship management
Correct answer: B
Question 8
What is warranty?
- Assurance that a product or service will meet agreed requirements
- The amount of money spent on a specific activity or resource
- The functionality offered by a product or service to meet a particular need
- The perceived benefits, usefulness and importance of something
Correct answer: A
Question 9
Which is part of service provision?
- The management of resources configured to deliver the service
- The management of resources needed to consume the service
- The grouping of one or more services based on one or more products
- The joint activities performed to ensure continual value co-creation
Correct answer: A
Question 10
Which statement about a 'continual improvement register' is CORRECT?
- It should be managed at the senior level of the organization
- It should be used to capture user demand
- There should only be one for the whole organization
- It should be re-prioritized as ideas are documented
Correct answer: D
