File Info
| Exam | ITIL Service Capability Operational Support and Analysis |
| Number | ITILSC-OSA |
| File Name | ITIL.ITILSC-OSA.BrainDumps.2019-02-28.26q.tqb |
| Size | 4 MB |
| Posted | Feb 28, 2019 |
| Download | ITIL.ITILSC-OSA.BrainDumps.2019-02-28.26q.tqb |
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Demo Questions
Question 1
Which of the following BEST describes the purpose of Event Management?
- To detect events, make sense of them and determine the appropriate control action
- To monitor interactions and exceptions within the infrastructure
- To monitor and control the activities of technical staff
- To detect and escalate exceptions to normal service operation
Correct answer: A
Question 2
Functions are best described as?
- Self-Contained units of organizations
- Inter-related activities with a defined goal or output
- Closed loop control systems
- A team of IT staff who provide a single point of contact for all user communication
Correct answer: B
Question 3
Technical Management is NOT responsible for?
- Maintenance of the technical Infrastructure
- Documenting and maintaining the technical skills required to manage and support the IT Infrastructure
- Defining the Operational Level Agreements for the various technical teams
- Diagnosis of, and recovery from, technical failures
Correct answer: C
