Download Microsoft Dynamics 365 for Field Service.CertDumps.MB-240.2019-08-12.1e.12q.vcex

As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes. You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities. Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

• A: Resources
• B: Work Order Types
• C: Booking Rules
• D: Incident Type

Correct Answer: D

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions. Which two field service security roles will the new technician user need? (Each correct answer presents part of the solution. Choose two.)

• A: Field Service-Dispatcher
• B: Field Service-App Access and Field Service-Resource
• C: Field Service-Mobile User
• D: Field Service-User

Correct Answer: AB

You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months. How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

• A: Use Facility Scheduling
• B: Use Multi-Resource Scheduling
• C: Use Resource Crew Scheduling
• D: Use Universal Resource Scheduling

Correct Answer: B

You are implementing Dynamics 365 for Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company’s site or during the middle of the day from an existing work order. You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant. What should you suggest?

• A: Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
• B: Update the Load Default Filters on the Schedule Assistant.
• C: Update the Starting Location to Organization Unit within Schedule Board Settings.
• D: Update the filter on the Scheduler core tool tips view.

Correct Answer: C

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team. The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365. You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding. Which two steps must you take to schedule resources via the schedule board and enable geocoding? (Each correct answer presents part of the solution. Choose two.)

• A: Connect to Maps in Resource Scheduling.
• B: Configure the map on the Schedule Board.
• C: Set Auto Geo Code Addresses to Yes in Resource Scheduling.
• D: Set Auto Geo Code Addresses to Yes in Field Service Settings.

Correct Answer: AC