Free Download 1z0-325 Examp Dump: Oracle.1z0-325.CertKiller.2018-09-06.54q.vcex

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Exam	Oracle RightNow Cloud Service 2016 Implementation Essentials
Number	1z0-325
File Name	Oracle.1z0-325.CertKiller.2018-09-06.54q.vcex
Size	243 KB
Posted	Sep 06, 2018
Download	Oracle.1z0-325.CertKiller.2018-09-06.54q.vcex

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Demo Questions

Question 1

Your client wants to bring all contact records from the old system into Oracle Service Cloud.

Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.

Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?

A message template must be created to alert the user about this registration process.
The message template “Finish Account Creation” must be switched off before the contacts are loaded.
A new, temporary, business rule needs to be created to prevent the emails from being sent.
Fake email addresses need to be placed instead of the correct one.

Correct answer: B

Question 2

Select two true statements about chat. (Choose two.)

Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
A guided assistance control is not available in a custom chat workspace.
To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.
Variables cannot be used.
If the transfer option is enabled, a chat can be transferred to a queue or another agent.

Correct answer: DE

Explanation:

Reference: https://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/css_admin_chat_configuration.htm

Question 3

Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.

They would like to present additional content inside the knowledgebase answers for paid account customers.

Choose two items that are required to set up this type of environment. (Choose two.)

Assign both access levels to the answer access level.
Create a conditional section with the answer and select an access level without interface visibility.
Assign the access level without interface to the answer.
Create an access level without interface visibility.
Create a conditional answer status and assign it to the answers.
Create a conditional section with the answer and select an access level with interface visibility.

Correct answer: AF

Question 4

Some chat agents need more time between chats. What are three ways to accomplish this? (Choose three.)

Agent adjusts Stagger Incoming Chats (Seconds) in Options Communication Center.
Administrator increases the wrap up time.
Agents increases Max Chat sessions.
Administrator sets chat workspace to close automatically after chat terminates.
Agent declines a chat offered.

Correct answer: ACD

Question 5

You are working with multiple interfaces.

Which four objects/items are shared across interfaces? (Choose four.)

Configuration Settings
Staff Accounts
Navigation Sets
Profiles
Workspaces
Reports
Custom Objects
Business Rules

Correct answer: BCDE

Question 6

Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.

Which set of custom field properties can you change as part of the repurpose work?

Column Name / Index / Interface Visibility / Notes
End-User Visibility / Data Type / Notes
Index / Size of Field / Hint / End-User Visibility
Label / Column Name / Data Type / Default Value
Column Name / Default Value / Hint / Notes

Correct answer: D

Explanation:

Reference: https://rightnowcx.wordpress.com/2013/04/07/custom-fields/

Question 7

Your customer wants you to separate their contact records by department.

You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.

Select the four steps to accomplish this. (Choose four.)

Create a navigation set that includes the “department” custom field.
Create a “department” custom field in the incident table.
Set the custom field data type to Text Field.
Update the Contact Workspace with the new “department” custom field.
Create a “department” custom field in the contact table.
Add a name and a column name for the new custom field.

Correct answer: BCEF

Question 8

Your customer was reviewing published answers in their knowledgebase.

They noticed that several of the answers had irrelevant answers listed in the “Answers others found helpful” section of the answer detail page.

What step is required to eliminate the individual irrelevant answers?

Block the irrelevant answers from Learned Links.
Remove the related answers widget from the Customer Portal page.
Remove the irrelevant answers from manually related answers.
Delete the irrelevant answers from Sibling Answers.

Correct answer: A

Question 9

Your customer has decided to enable an existing Custom Object to be used by the new “Tech Support” profile.

Which two options outline the steps that will enable the “Tech Support” profile to utilize the custom object? (Choose two.)

Update profile permissions/deploy custom object/add to workspace
Update custom object permissions/update profile permissions/deploy custom object
Update custom object permissions/deploy custom object/add to workspace
Update profile permissions/add to workspace
Update custom object permissions/add to workspace

Correct answer: BC

Question 10

An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?

The original agent can exit the chat as soon as the new agent accepts the conference.
The customer must agree to new agent.
The original agent must transfer the lead role.
The original agent cannot leave the conference without closing the chat.

Correct answer: C