File Info
| Exam | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Number | 1z0-325 |
| File Name | Oracle.1z0-325.CertKiller.2019-01-16.55q.tqb |
| Size | 457 KB |
| Posted | Jan 16, 2019 |
| Download | Oracle.1z0-325.CertKiller.2019-01-16.55q.tqb |
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Demo Questions
Question 1
Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer reuses licenses after staff members leave the company and will need to continue that practice.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.
- Disabled from Assignment
- Disabled from Assignment and Report Filters
- Permanently Disabled
- Do not disable, but lock the staff account.
- Reassign the old incidents to another staff account called Former Employee.
Correct answer: A
Question 2
Your customer has а single Service Level Agreement and applies the Service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be updated to include an External Ticket Number custom field only when the logged in contact has a Service Level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request? (Choose two.)
- Use the “FormInput” widget.
- Use the “Conditional” tag with an “sla” attribute.
- Use the “FormInputCustom” widget.
- Use the “FormSubmit” widget.
- Use the “Field” tag with the “name” attribute.
Correct answer: BE
Question 3
A customer wants to change the following text on the receipt and ask submit page:
“Thanks for submitting your question. Use this reference number for follow up:#120728-000001
A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.”
Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- Submit an incident to customer care.
- Look for the message in the receipt email body.
- Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- Run a message base report and search for the text string you want to change.
Correct answer: BC
