File Info
| Exam | Oracle Engagement Cloud 2018 Implementation Essentials |
| Number | 1z0-993 |
| File Name | Oracle.1z0-993.TestKing.2019-05-19.35q.tqb |
| Size | 141 KB |
| Posted | May 19, 2019 |
| Download | Oracle.1z0-993.TestKing.2019-05-19.35q.tqb |
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Demo Questions
Question 1
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- Add the Password Reset component to your DCS application.
- Instruct users that they can only change their password by chatting with an agent.
- Enable the “Password Reset” option in the User Administration component.
- Obtain the Change Password Link and add it to your DCS page.
Correct answer: D
Question 2
Which two are true characteristics about the lifecycle of a service request?
- If required, users can manually set the “Closed” status for a service request.
- Users can reopen a service request when the status is set to “Closed”.
- Users can reopen a service request when the status is set to “Resolved”.
- “Closed” status is set by an automatic job after a specified number of days.
- “Customer working” is one of the five seeded status types.
Correct answer: CD
Question 3
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- You can schedule a single export as an ESS job (also known as a “scheduled process”) for all 12 months of SR data.
- You can download large volumes of SR data from the Analytics interface.
- You must retrieve large volumes of data through a REST API endpoint.
- You can schedule incremental exports as ESS jobs (also known as a “scheduled process”) on a periodic basis, such as weekly or monthly.
Correct answer: AB
