File Info
| Exam | Certified Pega Business Architect (CPBA) 74V1 |
| Number | PEGACPBA74V1 |
| File Name | Pegasystems.PEGACPBA74V1.Test4Prep.2019-11-12.30q.vcex |
| Size | 530 KB |
| Posted | Nov 12, 2019 |
| Download | Pegasystems.PEGACPBA74V1.Test4Prep.2019-11-12.30q.vcex |
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Demo Questions
Question 1
You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?
- Identify the initial backlog of case types
- Organize the Project Kickoff meeting
- Identify the scope of the initial release
- Help to refine user stories ahead of a sprint
Correct answer: C
Question 2
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)
- Speed
- Coding
- Accuracy
- Testing
Correct answer: CD
Question 3
In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?
- Route the job application to a specific queue using the Use business logic option
- Route the job application to a specific user using the Use business logic option
- Route the job application to an operator within a skilled group using the Specific user option
- Route the job application to an appropriately skilled operator using the Specific user option
Correct answer: A
Question 4
You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates.
How do you support this request?
- Filter the manager column
- Group the manager column
- Summarize the manager column
- Sort the manager column
Correct answer: B
Question 5
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office.
How do you configure the list report in order to create the pie chart?
- Summarize the manager name column
- Summarize the case ID column
- Group the manager name column
- Group the case ID column
Correct answer: B
Question 6
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
- In the Employment Information process add a custom condition to test the card type
- In the Employment Information process add a card type true/false field to a user view
- In the Employment Information process validate card type for continued processing
- In the Employment Information process add an Approve/Reject step to test the card type
Correct answer: B
Question 7
A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?
- Route the assignment to the correct work queue using skill-based routing
- Route the assignment to a specific underwriter based on business logic
- Route the assignment to the correct work queue based on business logic
- Route the assignment to the correct work queue using an authority matrix
Correct answer: C
Question 8
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the ______.
- Schedule Interview process
- Interview stage
- Case type
- Schedule Interview step
Correct answer: D
Question 9
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
- Route to a skilled member of a work group
- Route requests to a skilled work group
- Route the request to a manager who assigns the agent
- Route to a work group based on the location
Correct answer: B
Question 10
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
- Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition
- Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation
- Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process
- Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed
Correct answer: A
