File Info
| Exam | Certified System Architect (CSA) 74V1 |
| Number | PEGACSA74V1 |
| File Name | Pegasystems.PEGACSA74V1.Prep4Sure.2019-08-02.28q.tqb |
| Size | 404 KB |
| Posted | Aug 02, 2019 |
| Download | Pegasystems.PEGACSA74V1.Prep4Sure.2019-08-02.28q.tqb |
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Demo Questions
Question 1
The deadline for responding to all customer requests is eight hours. If the deadline is exceeded, and the request is from a premium customer, the assignment automatically transfers to the department manager.
Which configuration satisfies this requirement?
- Create service level agreement rules for each customer category. Use a decision table to determine which service level agreement rule to apply to the assignment.
- Create a single service level agreement rule with a Transfer escalation action. Use a decision table to test for premium customer service requests.
- Create a single service level agreement rule with a Transfer escalation action. Use the value of a property to calculate the deadline interval.
- Create a single service level agreement rule with a Transfer escalation action. Use a when rule to test for premium customer service requests.
Correct answer: C
Question 2
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- Add an Item Retention alternate stage and define a process for retention of item.
- Replace the Wait step in the Item Return stage with a Change Stage step.
- Add a decision in the Item Return process to change the stage when a return is not necessary.
- Add a condition to skip the Item Return stage when a return is not necessary.
Correct answer: D
Question 3
Which requirement can be implemented through circumstancing?
- An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.
- An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.
- An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.
- An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one businessday.
Correct answer: D
Explanation:
Reference: http://myknowpega.com/2017/06/25/what-is-circumstance-in-pega/ Reference: http://myknowpega.com/2017/06/25/what-is-circumstance-in-pega/
