Download PEOPLECERT.58.ExamLabs.2019-12-04.329q.vcex

Download Exam

File Info

Exam ITIL 2011 Foundation
Number 58
File Name PEOPLECERT.58.ExamLabs.2019-12-04.329q.vcex
Size 288 KB
Posted Dec 04, 2019
Download PEOPLECERT.58.ExamLabs.2019-12-04.329q.vcex

How to open VCEX & EXAM Files?

Files with VCEX & EXAM extensions can be opened by ProfExam Simulator.

Download
ProfExam Simulator

Purchase

Coupon: MASTEREXAM
With discount: 20%





Demo Questions

Question 1

Which role is responsible for carrying out the activities of a process?


  1. Process owner
  2. Change manager
  3. Service manager
  4. Process practitioner
Correct answer: D



Question 2

Which process or function is responsible for monitoring activities and events in the IT infrastructure?


  1. Service level management
  2. IT operations management
  3. Capacity management
  4. Incident management
Correct answer: B



Question 3

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?


  1. Service design: Design the processes
  2. Service strategy: Develop the offerings
  3. Service transition: Plan and prepare for deployment
  4. Service operation: IT operations management
Correct answer: A



Question 4

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?


  1. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  2. Public frameworks are always cheaper to adopt
  3. Public frameworks are prescriptive and tell you exactly what to do
  4. Proprietary knowledge has been tested in a wide range of environments
Correct answer: A



Question 5

The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?


  1. People, process, partners, performance
  2. Performance, process, products, plans
  3. People, process, products, partners
  4. People, products, plans, partners
Correct answer: C



Question 6

Why is it important for service providers to understand patterns of business activity (PBA)?


  1. PBA are based on organizational roles and responsibilities
  2. IT service providers CANNOT schedule changes until they understand PBA
  3. Demand for the services delivered by service providers are directly influenced by PBA
  4. Understanding PBA is the only way to enable accurate service level reporting
Correct answer: C



Question 7

Which of the following are objectives of service level management? 
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in


  1. 1, 2 and 3 only
  2. 1 and 2 only
  3. 1, 2 and 4 only
  4. All of the above
Correct answer: A



Question 8

Which process includes business, service and component sub-processes?


  1. Capacity management
  2. Incident management
  3. Service level management
  4. Financial management
Correct answer: A



Question 9

Which one of the following is NOT part of the service design stage of the service lifecycle?


  1. Designing and maintaining all necessary service transition packages
  2. Producing quality, secure and resilient designs for new or improved services
  3. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
  4. Measuring the effectiveness and efficiency of service design and the supporting processes
Correct answer: A



Question 10

What is the result of carrying out an activity, following a process or delivering an IT service known as?


  1. Outcome
  2. Incident
  3. Change
  4. Problem
Correct answer: A









CONNECT US

Facebook

Twitter

PROFEXAM WITH A 20% DISCOUNT

You can buy ProfExam with a 20% discount!

Get Now!


HOW TO OPEN VCEX FILES

Use ProfExam Simulator to open VCEX files