File Info
| Exam | ITIL 2011 Foundation |
| Number | 58 |
| File Name | PEOPLECERT.58.Lead2Pass.2018-12-01.318q.tqb |
| Size | 1 MB |
| Posted | Dec 01, 2018 |
| Download | PEOPLECERT.58.Lead2Pass.2018-12-01.318q.tqb |
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Demo Questions
Question 1
Where would you expect incident resolution targets to be documented?
- A service level agreement (SLA)
- A request for change (RFC)
- The service portfolio
- A service description
Correct answer: A
Question 2
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Reduction in the duration and frequency of service outages
- All of the above
- 1 and 3 only
- 1 and 2 only
- 2 and 3 only
Correct answer: C
Question 3
What are the categories of event described in the ITIL service operation book?
- Informational, scheduled, normal
- Scheduled, unscheduled, emergency
- Informational, warning, exception
- Warning, reactive, proactive
Correct answer: C
