File Info
| Exam | ITIL 2011 Foundation |
| Number | 58 |
| File Name | PEOPLECERT.58.TestInside.2019-05-20.325q.tqb |
| Size | 1 MB |
| Posted | May 20, 2019 |
| Download | PEOPLECERT.58.TestInside.2019-05-20.325q.tqb |
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Demo Questions
Question 1
Which of the following options is a hierarchy that is used in knowledge management?
- Wisdom - Information - Data - Knowledge
- Data - Information - Knowledge - Wisdom
- Knowledge - Wisdom - Information - Data
- Information - Data - Knowledge - Wisdom
Correct answer: B
Question 2
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- Service design: Design the processes
- Service strategy: Develop the offerings
- Service transition: Plan and prepare for deployment
- Service operation: IT operations management
Correct answer: A
Question 3
The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?
- People, process, partners, performance
- Performance, process, products, plans
- People, process, products, partners
- People, products, plans, partners
Correct answer: C
