File Info
| Exam | ITIL 2011 Foundation |
| Number | 58 |
| File Name | PEOPLECERT.58.Train4Sure.2018-04-27.330q.tqb |
| Size | 1 MB |
| Posted | Apr 27, 2018 |
| Download | PEOPLECERT.58.Train4Sure.2018-04-27.330q.tqb |
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Demo Questions
Question 1
Which of the following types of service should be included in the scope of service portfolio management?
- Those planned to be delivered
- Those being delivered
- Those that have been withdrawn from service
- 1 and 3 only
- All of the above
- 1 and 2 only
- 2 and 3 only
Correct answer: B
Question 2
The BEST description of an incident is:
- An unplanned disruption of service unless there is a backup to that service
- An unplanned interruption to service or a reduction in the quality of service
- Any disruption to service whether planned or unplanned
- Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct answer: B
Question 3
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
- Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
- Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
- Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
- What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
Correct answer: D
