File Info
| Exam | ITIL 2011 Foundation |
| Number | 58 |
| File Name | PEOPLECERT.58.Train4Sure.2018-04-27.330q.vcex |
| Size | 209 KB |
| Posted | Apr 27, 2018 |
| Download | PEOPLECERT.58.Train4Sure.2018-04-27.330q.vcex |
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Demo Questions
Question 1
Which of the following types of service should be included in the scope of service portfolio management?
- Those planned to be delivered
- Those being delivered
- Those that have been withdrawn from service
- 1 and 3 only
- All of the above
- 1 and 2 only
- 2 and 3 only
Correct answer: B
Question 2
The BEST description of an incident is:
- An unplanned disruption of service unless there is a backup to that service
- An unplanned interruption to service or a reduction in the quality of service
- Any disruption to service whether planned or unplanned
- Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct answer: B
Question 3
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
- Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
- Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
- Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
- What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
Correct answer: D
Question 4
When can a known error record be raised?
- At any time it would be useful to do so
- After a workaround has been found
- 2 only
- 1 only
- Neither of the above
- Both of the above
Correct answer: D
Question 5
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
- The change authorization board
- The change advisory board
- The change implementer
- The change manager
Correct answer: B
Question 6
Which process is responsible for discussing reports with customers showing whether services have met their targets?
- Continual service improvement
- Change management
- Service level management
- Availability management
Correct answer: C
Question 7
What do customer perceptions and business outcomes help to define?
- The value of a service
- Governance
- Total cost of ownership (TCO)
- Key performance indicators (KPIs)
Correct answer: A
Question 8
Which of the following are basic concepts used in access management?
- Personnel, electronic, network, emergency, identity
- Rights, access, identity, directory services, service/service components
- Physical, personnel, network, emergency, service
- Normal, temporary, emergency, personal, group
Correct answer: B
Question 9
Which of these statements about resources and capabilities is CORRECT?
- Resources are types of service asset and capabilities are not
- Resources and capabilities are both types of service asset
- Capabilities are types of service asset and resources are not
- Neither capabilities nor resources are types of service asset
Correct answer: B
Question 10
Within service design, what is the key output handed over to service transition?
- Measurement, methods and metrics
- Service design package
- Service portfolio design
- Process definitions
Correct answer: B
