File Info
| Exam | ITIL 4 Specialist - High velocity IT |
| Number | ITIL-4-Specialist-High-velocity-IT |
| File Name | PEOPLECERT.ITIL-4-Specialist-High-velocity-IT.VCEplus.2025-02-05.23q.vcex |
| Size | 17 KB |
| Posted | Feb 05, 2025 |
| Download | PEOPLECERT.ITIL-4-Specialist-High-velocity-IT.VCEplus.2025-02-05.23q.vcex |
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Demo Questions
Question 1
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank. Which are effective controls that could improve compliance?
- Modify the application to automatically add the current time and date when transaction is entered
- Establish a communication plan to remind users of the importance of time and date on transactions
- Develop a goals cascade so all staff know their role in achieving company goals
- Create a report showing non-compliant records and take action to correct
- 1 and 4
- 2 and 3
- 3 and 4
- 1 and 2
Correct answer: C
Question 2
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?
- Onboard and Co-create
- Engage and Deliver
- Explore and Improve
- Design and Transition
Correct answer: A
Question 3
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?
- Ensure that their detailed requirements are based on a previous legacy solution
- Ask the service provider to customize a solution to suit their requirements
- Develop a list of needs focusing on what should be achieved
- Provide the service provider with a detailed list of requirements
Correct answer: C
Question 4
How can an organization facilitate positive outcomes and experiences throughout the customer journey?
- By being fair and transparent with costs
- By optimizing the use of resources during the service lifecycle
- By understanding service consumer needs and desires
- By ensuring key risks have been identified and addressed
Correct answer: C
Question 5
Which is an example of planning for value co-creation?
- Defining KPIs for service quality that align with internal team objectives
- Agreeing with a customer the service desk team's response times for each method of user contact
- Documenting user feedback in a service improvement register
- Setting expectations with a vendor for service delivery
Correct answer: B
Question 6
Which statement about the end-to-end customer journey is CORRECT?
- It reflects an overall perception of the customer's experience
- It involves only the stages of service delivery and resolution
- It excludes customer interactions outside of the organization's processes
- It focuses exclusively on technical service outcomes
Correct answer: A
Question 7
Which statement about service requests is CORRECT?
- Service requests are always handled as incidents
- Service requests are submitted via agreed channels
- Service requests require approval from senior management
- Service requests are only applicable for IT-related needs
Correct answer: B
Question 8
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?
- Define requirements for configuring the product
- Analyze the costs of implementing the product
- Identify the technical compatibility of the product
- Evaluate user feedback on product prototypes
Correct answer: A
Question 9
Which is a valid description of the priorities when using agile development methods?
- Responding to changes over following a plan
- Following a fixed schedule over flexibility
- Prioritizing documentation over adaptability
- Maintaining strict guidelines over innovation
Correct answer: A
Question 10
What should be done FIRST when designing a customer journey?
- Defining the desired outcome and the value proposition
- Mapping the technical requirements for service delivery
- Identifying potential risks to the journey
- Creating a feedback loop for customer input
Correct answer: A
