File Info
| Exam | Certified Heroku Architecture Designer |
| Number | Certified Heroku Architecture Designer |
| File Name | Salesforce.Certified-Heroku-Architecture-Designer.BrainDumps.2020-02-07.72q.vcex |
| Size | 47 KB |
| Posted | Feb 07, 2020 |
| Download | Salesforce.Certified-Heroku-Architecture-Designer.BrainDumps.2020-02-07.72q.vcex |
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Demo Questions
Question 1
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment.
How should a Consultant recommend adhering to this business process?
- Assign Permission Sets that allow Status Transitions.
- Allow Status Transitions based on Role.
- Limit Status Transitions based on Profile.
- Configure Status Transitions based on Resource Type.
Correct answer: C
Question 2
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- Create an Approval Process from the Service Appointment for the customer's Authorization.
- Create a checkbox on the Service Appointment that will capture the customer's Authorization.
- Create a custom text field to capture the customer's signature on Salesforce mobile app.
Correct answer: C
Question 3
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)
- Google Traffic Data
- Service Appointment Dependencies
- Resource's Home Base
- Service Appointments
- Resource's Travel Speed
Correct answer: ACD
Question 4
Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?
- Use Products and Price Books to track the price.
- Use Opportunity Line Items and Price Books to track the price.
- Use a custom object to model the Work Order pricing and price.
- Use Assets and Products to track the price.
Correct answer: A
Question 5
Universal Containers wants to track the total associated price when servicing Work Orders for customers.
Which two of the following should the Consultant recommend? (Choose two.)
- Use Work Order and Work Order Line Items.
- Use a custom object to model the Work Order pricing.
- Use the Einstein Pricing Configurator.
- Set up Products and Price Books.
Correct answer: AD
Question 6
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile device?
- Field Service mobile app
- Salesforce mobile app
- Work Order records cannot be updated on a mobile device
- Salesforce Touch
Correct answer: B
Question 7
Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three.)
- Adjust Scheduling Policy
- Knowledge Base
- Dispatching
- Customer Entitlements
- Scheduling
Correct answer: ABC
Question 8
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.
Which two upsell activities should the CSR consider? (Choose two.)
- Open a Case and send email with new Service offerings.
- Open a Case and inform Customer of weekend service pricing.
- Open a Case and a renewal Opportunity for the Sales team.
- Open a Case and create a Work Order for the Dispatch Team.
Correct answer: AB
Question 9
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?
- Set Up Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
- Set Up Entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.
- Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.
- Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.
Correct answer: B
Question 10
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.
Which two items should a Consultant recommend in order to achieve this? (Choose two.)
- Use Record Types to achieve pre-defined templates.
- Add the Work Order Quick Action on the Case.
- Add the Work Order Quick Action on the Account.
- Use Work Types to achieve pre-defined templates.
Correct answer: BD
