File Info
| Exam | Certified Sales Cloud Consultant |
| Number | Certified Sales Cloud Consultant |
| File Name | Salesforce.Certified-Sales-Cloud-Consultant.ActualTests.2020-04-17.75q.tqb |
| Size | 291 KB |
| Posted | Apr 17, 2020 |
| Download | Salesforce.Certified-Sales-Cloud-Consultant.ActualTests.2020-04-17.75q.tqb |
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Demo Questions
Question 1
The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly.
What should be recommended?
- Schedule a custom forecast report to run weekly and store the results in a custom report folder.
- Create a reporting snapshot to run weekly and store the results in a custom object.
- Create a reporting snapshot to run daily and store the results in a custom object.
- Schedule a custom forecast report to run daily and store the results in a custom report folder.
Correct answer: B
Question 2
Universal Containers wants to capture business sector information on a lead and display the information on the account and contact once the lead has been converted.
How can these requirements be met?
- Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull the value from the Contact object.
- Create a custom field on the Lead and Account objects. Create a custom formula field on the Contact object to pull the value from the Account object.
- Create a custom field on the Lead, Account, and Contact objects and configure mapping of these two fields for conversion. Use a trigger to update the Contact field with the Account value.
- Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull the value from the Account object.
Correct answer: D
Question 3
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days.
Which two reporting tools can the sales management team leverage to help determine the cause? (Choose two.)
- Dashboard of month-over-month trend of lead conversions
- Report on campaign return on investment (ROI)
- Report on the discount approval time for quotes
- Dashboard of opportunity stage duration
Correct answer: CD
Question 4
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages.
What should a consultant recommend to meet this requirement?
- Enable Salesforce Console for Sales to see customer purchasing activity.
- Create a custom object related to the account, contact, and contract objects.
- Enable the Orders object in Salesforce to track customer purchases.
- Create a global publisher action to view all customer purchasing activity.
Correct answer: C
Question 5
Management at Northern Trail Outfitters wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
- Build a custom forecast report showing product groups.
- Implement Collaborative Forecasting with quota attainment.
- Build a forecast list view by product family group.
- Implement Collaborative Forecasting with product family.
Correct answer: BD
Question 6
Universal Containers wants to implement a sales methodology that focuses on identifying customer's challenges and addressing them with its offerings.
Which sales methodology is described above?
- Direct selling
- Solution selling
- Target account selling
- Relationship selling
Correct answer: B
Question 7
What should a consultant recommend to show a dashboard with forecast by product family with quotas?
- Build a joined report with closed opportunities, forecasting items, and quotas.
- Create an analytic snapshot to capture the opportunity forecast.
- Customize quotas with product report, and add necessary fields.
- Build a custom report type with forecasting quotas and forecasting items.
Correct answer: B
Question 8
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?
- Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
- Create different record types and sales processes for each line of business, and assign different stages to each page layout.
- Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
- Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.
Correct answer: C
Question 9
Sales representatives at Northern Trail Outfitters are creating opportunities after they are closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this.
Which two solutions should resolve this issue? (Choose two.)
- Create a report that displays opportunities that have a closed date less than or equal to the created date.
- Create a workflow rule that automatically updates the opportunity to the first stage in the sales process.
- Use a workflow rule to email sales management when the opportunity is created in the closed/won stage.
- Run the opportunity pipeline standard report to view the upcoming opportunities by stage.
Correct answer: AC
Question 10
Sales directors at Northern Trail Outfitters (NTO) cannot see or update their teams' forecasts. Sales representatives are constantly asked to provide the directors with their updated forecast information.
Which two methods should NTO use to correct how forecasts are managed? (Choose two.)
- Create forecast Chatter groups where sales representatives can post and share their forecasts.
- Configure weekly customized forecast reports and dashboards to be emailed to sales management.
- Enable override forecast permission in the Manager's profile.
- Create a forecast hierarchy and assign managers to the forecast manager role.
Correct answer: CD
