File Info
| Exam | Certified Sales Cloud Consultant |
| Number | Certified Sales Cloud Consultant |
| File Name | Salesforce.Certified-Sales-Cloud-Consultant.CertKey.2020-02-07.36q.vcex |
| Size | 27 KB |
| Posted | Feb 07, 2020 |
| Download | Salesforce.Certified-Sales-Cloud-Consultant.CertKey.2020-02-07.36q.vcex |
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Demo Questions
Question 1
The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly.
What should be recommended?
- Schedule a custom forecast report to run weekly and store the results in a custom report folder.
- Create a reporting snapshot to run weekly and store the results in a custom object.
- Create a reporting snapshot to run daily and store the results in a custom object.
- Schedule a custom forecast report to run daily and store the results in a custom report folder.
Correct answer: B
Question 2
Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers.
Which two solutions should a consultant recommend to help product managers engage in sales deals? (Choose two.)
- Use Process Builder to create a chatter post.
- Use an assignment rule to notify product managers when opportunities are updated.
- Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.
- Create a Chatter group to share product information with the sales team, product managers, and customers.
Correct answer: AD
Question 3
A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales.
Which two use cases support this recommendation? (Choose two.)
- Need to chat with customers in real time with Chatter
- Need to prioritize search results for contacts and opportunities
- Need to view the caller ID on screen and quickly make calls with one click
- Need to add notes quickly while talking to the client
Correct answer: CD
Question 4
Northern Trail Outfitters has Advanced Currency Management enabled and needs reports that span time periods when the exchange rate was different.
What is the converted amount based on in this scenario?
- On exchange rates that use the oldest entry
- On the exchange rates entered in the opportunity
- On exchange rates that use the most current entry
- On the historical exchange rate associated with the close date
Correct answer: D
Question 5
Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in Salesforce. The application uses a credit ID on the account object.
What should be created to meet this requirement?
- A workflow rule to launch the product fulfillment application and pass the credit ID
- A custom button that calls an Apex trigger to launch the credit application and pass the credit ID
- A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID
- A formula field that uses the hyperlink function to launch the credit application and pass the credit ID
Correct answer: D
Question 6
Management at Northern Trail Outfitters wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
- Build a custom forecast report showing product groups.
- Implement Collaborative Forecasting with quota attainment.
- Build a forecast list view by product family group.
- Implement Collaborative Forecasting with product family.
Correct answer: BD
Question 7
A consultant needs to migrate data in Sales Cloud and is considering using Data Loader.
What are two capabilities of this migration tool? (Choose two.)
- Extract organization and configuration data
- Prevent importing duplicate records
- Run one-time or scheduled data loads
- Export field history data
Correct answer: CD
Question 8
Northern Trail Outfitters gains sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system.
What should be done to address the issue with duplicate leads?
- Upload the leads to Data.com to remove the duplicates and select the option to have them automatically imported.
- Upload the leads and click the "Find Duplicates" button for each of the leads to identify potential duplicate lead records.
- Upload the leads using Data Loader and enable the "Find Duplicates" setting to prevent duplicate records.
- Upload the leads using the Data Import Wizard and select the appropriate field to match duplicates against existing records.
Correct answer: D
Question 9
Universal Containers wants to implement a sales methodology that focuses on identifying customer's challenges and addressing them with its offerings.
Which sales methodology is described above?
- Direct selling
- Solution selling
- Target account selling
- Relationship selling
Correct answer: B
Question 10
What should a consultant recommend to show a dashboard with forecast by product family with quotas?
- Build a joined report with closed opportunities, forecasting items, and quotas.
- Create an analytic snapshot to capture the opportunity forecast.
- Customize quotas with product report, and add necessary fields.
- Build a custom report type with forecasting quotas and forecasting items.
Correct answer: B
