File Info
| Exam | Certified Sales Representative |
| Number | Certified-Sales-Representative |
| File Name | Salesforce.Certified-Sales-Representative.VCEplus.2024-02-12.30q.tqb |
| Size | 115 KB |
| Posted | Feb 12, 2024 |
| Download | Salesforce.Certified-Sales-Representative.VCEplus.2024-02-12.30q.tqb |
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Demo Questions
Question 1
A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?
- Social selling
- Cold calling
- Lead nurturing
Correct answer: A
Explanation:
Social selling is the approach that the sales rep should take to interact with prospects on platforms they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter, Facebook, etc.) to connect with prospects, build relationships, and generate leads. Social selling helps to increase brand awareness, trust, and credibility, as well as to provide value and insights to prospects.Reference: https://www.salesforce.com/resources/articles/social-selling/#social-selling-definition Social selling is the approach that the sales rep should take to interact with prospects on platforms they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter, Facebook, etc.) to connect with prospects, build relationships, and generate leads. Social selling helps to increase brand awareness, trust, and credibility, as well as to provide value and insights to prospects.
Reference: https://www.salesforce.com/resources/articles/social-selling/#social-selling-definition
Question 2
During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.
What is an effective way to handle an objection?
- Ask questions to characterize the issue.
- Propose an alternative product.
- Offer friendlier terms and a lower price.
Correct answer: A
Explanation:
Asking questions to characterize the issue is an effective way to handle an objection from the customer. Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the customer's concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection.Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling Asking questions to characterize the issue is an effective way to handle an objection from the customer. Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the customer's concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection.
Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling
Question 3
What measure will yield the most actionable information about an organization's territory model success?
- Organization-defined key metric
- Annualized Contract Value
- Pipeline
Correct answer: A
Explanation:
An organization-defined key metric is a measure that will yield the most actionable information about an organization's territory model success. An organization-defined key metric is a specific and relevant indicator that reflects how well the territory model is aligned with the organization's goals and strategies, such as market share, customer satisfaction, revenue growth, etc. An organization-defined key metric helps to evaluate performance, identify gaps and opportunities, and optimize results.Reference: https://www.salesforce.com/resources/articles/sales-territory-management/#sales-territory-management-metrics An organization-defined key metric is a measure that will yield the most actionable information about an organization's territory model success. An organization-defined key metric is a specific and relevant indicator that reflects how well the territory model is aligned with the organization's goals and strategies, such as market share, customer satisfaction, revenue growth, etc. An organization-defined key metric helps to evaluate performance, identify gaps and opportunities, and optimize results.
Reference: https://www.salesforce.com/resources/articles/sales-territory-management/#sales-territory-management-metrics
