File Info
| Exam | Field Service Lightning Consultant |
| Number | Field-Service-Lightning-Consultant |
| File Name | Salesforce.Field-Service-Lightning-Consultant.VCEplus.2019-09-26.60q.tqb |
| Size | 222 KB |
| Posted | Sep 26, 2019 |
| Download | Salesforce.Field-Service-Lightning-Consultant.VCEplus.2019-09-26.60q.tqb |
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Demo Questions
Question 1
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment.
Who should a Consultant recommend adhering to this business process?
- Assign Permission Sets that allow Status Transitions.
- Allow Status Transitions based on Role.
- Limit Status Transitions based on Profile.
- Configure Status Transitions based on Resource Type.
Correct answer: C
Question 2
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.
What set of steps should a Consultant recommend to dispatch the Technician?
- Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
- Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
Correct answer: D
Question 3
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- Create an Approval Process from the Service Appointment for the customer's Authorization.
- Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
- Create a custom text field to capture the customer's signature on Salesforce mobile app.
Correct answer: C
