File Info
| Exam | SAP Certified Associate-Implementation Consultant-SAP Service Cloud |
| Number | C_C4H51_2405 |
| File Name | SAP.C_C4H51_2405.VCEplus.2024-09-16.45q.tqb |
| Size | 122 KB |
| Posted | Sep 16, 2024 |
| Download | SAP.C_C4H51_2405.VCEplus.2024-09-16.45q.tqb |
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Demo Questions
Question 1
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.
- Organization
- Service level
- Ticket type
- Category
Correct answer: BC
Question 2
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- Maintain the ticket hierarchy.
- Run an action for grouping tickets.
- Use the Subticket tab to add a ticket.
- Define a multi-step approval process.
- Create an activity plan for an object ticket.
Correct answer: ABC
Question 3
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.
- Maintenance plan
- Service contract
- Operating hours
- Working calendar
Correct answer: CD
Question 4
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.
- Change the priority to Escalated.
- Set the action to Propose Solution.
- Maintain the Incident Context.
- Push the incident to SAP Service Cloud support.
Correct answer: AB
Question 5
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.
- Process category
- Warranty category
- Maintenance category
- Incident category
- Cause category
Correct answer: ABC
Question 6
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.
- Create territory hierarchy levels
- Remove the personal data from the business user
- Assign employee to an organizational unit
- Assign restriction rules
Correct answer: CD
Question 7
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.
- Make sure an organizational node can only be set up with a replication process from the back end.
- Make sure that each organizational unit can have only one function at a time.
- Use the Reporting Line function for selection.
- Assign an employee to several organizational units.
Correct answer: CD
Question 8
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- Countries, scoping, activating dashboard designer
- Countries, scoping, live activity configuration
- Countries, business processes, integrations
- Countries, business processes, business users
Correct answer: C
Question 9
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
- Establish regular housekeeping tasks and procedures.
- Define roles and responsibilities as part of a process transformation office.
- Establish release management.
- Integrate clean core practices in the end-to-end value process chain.
- Establish an organizational structure, technical foundation, and transformation methodology for clean core.
Correct answer: ADE
Question 10
Which of the following can you use to explore released APIs?
- SAP Application Interface Framework
- SAP Business Accelerator Hub
- SAP Integration Suite
Correct answer: B
