File Info
| Exam | Service Desk Manager Qualification |
| Number | SD0-302 |
| File Name | SDI.SD0-302.PracticeTest.2018-02-05.138q.tqb |
| Size | 435 KB |
| Posted | Feb 05, 2018 |
| Download | SDI.SD0-302.PracticeTest.2018-02-05.138q.tqb |
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Demo Questions
Question 1
If you choose to implement a formal standard rather than a best practice, which would be the best description of the difference?
- A best practice doesn’t need evidence to prove progress, a formal standard does
- A formal standard may be ITIL compliant, a best practice would be
- A best practice demonstrates good governance, a formal standard demonstrates adherence
- Best practice doesn’t include ISO/IEC 20000, a formal standard includes ITIL
Correct answer: A
Question 2
Which of these options would be a practical way to gain an understanding of other countries cultures?
- Study the religion practiced in the region surrounding the country
- Take a course in international business or cross-cultural studies
- Travel to several countries in the area of the country
- Read travel books about the country
Correct answer: B
Question 3
The Service Desk has a strategic role to play within an organization, which of these options best describes a method you could use to ensure that you are able to develop clear, insightful strategies?
- Understand and communicate how the Service Desk assists the organization in meeting its team objectives
- Familiarize yourself with the goals and objectives of other organizations
- A best practice demonstrates good governance, a formal standard demonstrates adherence
- Network with people in other organizations and within the support industry and your communities
Correct answer: D
