File Info
| Exam | Service Desk Manager Qualification |
| Number | SD0-302 |
| File Name | SDI.SD0-302.TestKing.2019-01-03.137q.tqb |
| Size | 434 KB |
| Posted | Jan 03, 2019 |
| Download | SDI.SD0-302.TestKing.2019-01-03.137q.tqb |
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Demo Questions
Question 1
You have recently been promoted to Service Desk Manager and you are keen to show how much you wish to succeed in this role. Which statement best describes some of the skills that will help you to succeed?
- Excellent influencing skills, exemplary debating and creative writing skills
- A University Degree in Computer Sciences and strong negotiating skills
- Strong team building skills, excellent people-management and communication skills
- Time management skills excellent technical and analytical skills
Correct answer: C
Question 2
As a Service Desk Manager, which option best describes one of your key obligations?
- Writing and agreeing SLAs
- Developing Problem Management across IT
- Aligning Service Desk goals with those of the organization
- Ensuring that staff welfare takes overall priority
Correct answer: C
Question 3
Why is it important to integrate business and IT objectives?
- To ensure that IT works towards the same goals as the business
- To ensure that the development of IT services is in line with current industry best practice
- To give the business confidence in the IT services function
- To allow IT to be effectively built into every business area
Correct answer: A
