File Info
| Exam | Certified Implementation Specialist - Hardware Asset Management |
| Number | CIS-HAM |
| File Name | ServiceNow.CIS-HAM.VCEplus.2024-01-31.75q.tqb |
| Size | 333 KB |
| Posted | Jan 31, 2024 |
| Download | ServiceNow.CIS-HAM.VCEplus.2024-01-31.75q.tqb |
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Demo Questions
Question 1
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- No configuration is required: asset tasks automatically activate behind the scenes
- Activate HAM, then run scheduled job 'Asset - Create FSM asset tasks' to insert the asset tasks
- Activate HAM and then re-run the scheduled FSM jobs
- Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
Correct answer: A
Explanation:
To activate HAM, navigate toSystem Definition > Pluginsand search forHardware Asset Management.ClickActivate/Upgradeand follow the instructions1.To run the scheduled job ''Asset - Create FSM asset tasks'', navigate toSystem Definition > Scheduled Jobsand search for the job name.ClickExecute Nowto run the job immediately or set a schedule for it to run periodically2.The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them.The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3.Reference:Hardware Asset Management - ServiceNowAsset - Create FSM asset tasks scheduled jobHardware Asset Management and Field Service Management integration To activate HAM, navigate toSystem Definition > Pluginsand search forHardware Asset Management.ClickActivate/Upgradeand follow the instructions1.
To run the scheduled job ''Asset - Create FSM asset tasks'', navigate toSystem Definition > Scheduled Jobsand search for the job name.ClickExecute Nowto run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them.The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3.
Reference:
- Hardware Asset Management - ServiceNow
- Asset - Create FSM asset tasks scheduled job
- Hardware Asset Management and Field Service Management integration
Question 2
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- The software allocations remain with the hardware asset and need to be reclaimed manually.
- The software allocations are automatically returned back into inventory.
- The software allocations are removed from the asset, but not returned to inventory.
- The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
- The behavior is controlled by the configurable system property glide.ham.retire_sw().
Correct answer: D
Explanation:
According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory.If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually.Reference:Hardware Asset Management - ServiceNow2 According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory.If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually.
Reference:
Hardware Asset Management - ServiceNow2
Question 3
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- Extend date
- Renew date
- Expire date
- Start date
Correct answer: C
Explanation:
Contract Management notifications are sent to contract administrators to remind them of contract expiration dates so they can renew or renegotiate the contract1.The expire date is the most important contract date to be aware of because it indicates when the contract is no longer valid and the service or product is no longer covered2.If a contract expires without renewal or extension, it can result in penalties, service downtime, or loss of warranty or maintenance3.Therefore, the expire date is the most critical date for contract management and should be monitored closely.Reference:Product Documentation | ServiceNowContract and renewal management - ServiceNowHardware Asset Management overview - ServiceNow - Now SupportUse a hardware asset request flow - ServiceNow Contract Management notifications are sent to contract administrators to remind them of contract expiration dates so they can renew or renegotiate the contract1.
The expire date is the most important contract date to be aware of because it indicates when the contract is no longer valid and the service or product is no longer covered2.
If a contract expires without renewal or extension, it can result in penalties, service downtime, or loss of warranty or maintenance3.
Therefore, the expire date is the most critical date for contract management and should be monitored closely.
Reference:
- Product Documentation | ServiceNow
- Contract and renewal management - ServiceNow
- Hardware Asset Management overview - ServiceNow - Now Support
- Use a hardware asset request flow - ServiceNow
