Download ServiceNow.CIS-HAM.VCEplus.2024-01-31.75q.vcex

To activate HAM, navigate toSystem Definition > Pluginsand search forHardware Asset Management.ClickActivate/Upgradeand follow the instructions1.To run the scheduled job ''Asset - Create FSM asset tasks'', navigate toSystem Definition > Scheduled Jobsand search for the job name.ClickExecute Nowto run the job immediately or set a schedule for it to run periodically2.The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them.The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3.Reference:Hardware Asset Management - ServiceNowAsset - Create FSM asset tasks scheduled jobHardware Asset Management and Field Service Management integration

According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory.If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually.Reference:Hardware Asset Management - ServiceNow2

Contract Management notifications are sent to contract administrators to remind them of contract expiration dates so they can renew or renegotiate the contract1.The expire date is the most important contract date to be aware of because it indicates when the contract is no longer valid and the service or product is no longer covered2.If a contract expires without renewal or extension, it can result in penalties, service downtime, or loss of warranty or maintenance3.Therefore, the expire date is the most critical date for contract management and should be monitored closely.Reference:Product Documentation | ServiceNowContract and renewal management - ServiceNowHardware Asset Management overview - ServiceNow - Now SupportUse a hardware asset request flow - ServiceNow

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/hardware-asset-management/reference/audit-results.html

Stock rules are a feature of ServiceNow Hardware Asset Management that allow you to automate the replenishment of stock levels in your stockrooms1.Stock rules define the minimum and maximum quantities of a specific model that you want to keep in a stockroom, as well as the reorder point and quantity1.When the stock level of a model falls below the reorder point, a stock order is automatically generated to replenish the stockroom to the maximum quantity1.You can create and manage stock rules by navigating toHardware Asset Management > Model Management > Stock Rules1.Reference:Stock rules - ServiceNow Docs.

Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.In Stock means the asset is available in a stockroom and ready for deployment1.Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.Retired means the asset is no longer in use and has been disposed of or recycled1.Reference:Baseline asset statesHardware Asset Management overview

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/incident-management/task/track-ci.html

The ServiceNow Agent mobile app allows the user to conduct asset audits by scanning asset barcodes or QR codes1.The user can perform audits offline when they are in areas without connectivity1.The app automatically compares the scanned assets against the expected assets based on the inventory records to identify discrepancies1.The user can also view the audit results and generate reports from the app2.Reference:Audit your inventory - Product Documentation: San Diego - ServiceNowHardware Asset Inventory Management - ServiceNowHardware Asset Management - ServiceNow

According to theHardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization.The asset audit results show the status of each scanned asset, such as ''Scanned and expected'', ''Scanned and not expected'', ''Expected and not scanned'', or ''Not expected and not scanned''.The status of ''Scanned and expected'' means that the asset was both expected to be in the inventory and scanned during the audit, indicating a match between the physical and the logical inventory.Therefore, if you receive the result of 10 ''Scanned and expected'' assets, it means that you expected 10 assets in your inventory and scanned these 10 assets during your audit, as stated in option B.Reference:Hardware Asset Management documentationWhat is Hardware Asset Management?

The Expected Assets list is populated when the asset manager starts the audit by clicking theScanbutton on the asset audit form1.This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1.The asset manager can also manually add or remove assets from the expected assets list if needed1.Reference:Hardware Asset Inventory Audit