File Info
| Exam | Certified Implementation Specialist - Hardware Asset Management |
| Number | CIS-HAM |
| File Name | ServiceNow.CIS-HAM.VCEplus.2024-10-29.108q.vcex |
| Size | 123 KB |
| Posted | Oct 29, 2024 |
| Download | ServiceNow.CIS-HAM.VCEplus.2024-10-29.108q.vcex |
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Demo Questions
Question 1
Which of the following are considered assets? (Choose three.)
- Facilities
- Contracts
- Hardware
- Software entitlements
- Software distributions
Correct answer: ACD
Explanation:
According to the ServiceNow documentation, an asset is 'any tangible or intangible item that might have value for an organization'1.The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility1.These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings1.Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not.Reference:Asset and configuration item (CI) management - ServiceNow According to the ServiceNow documentation, an asset is 'any tangible or intangible item that might have value for an organization'1.
The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility1.
These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings1.
Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not.
Reference:
Asset and configuration item (CI) management - ServiceNow
Question 2
Select the three main components of the data certification process. (Choose three.)
- Certify the certification
- Assign the certification tasks
- Create the certification filter
- Create the certification schedule
- Run the certification
Correct answer: CDE
Question 3
What field must an agent complete when resolving an Incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- Asset-CI Task Action
- Asset Task Action
- Asset Action
- Asset and CI Action
Correct answer: A
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the Asset-CI Task Action field is a choice list that allows the agent to select an action to perform on the asset and CI records related to the Incident.The possible actions are:No action: No changes are made to the asset and CI records.Retire: The asset and CI records are set to the Retired state.Dispose: The asset and CI records are set to the Disposed state.Repair: The asset and CI records are set to the Repair in Progress state.Replace: The asset and CI records are set to the Retired state and a new asset request is created for a replacement.Return: The asset and CI records are set to the Returned state and a new asset request is created for a replacement. According to the ServiceNow Hardware Asset Management documentation, the Asset-CI Task Action field is a choice list that allows the agent to select an action to perform on the asset and CI records related to the Incident.
The possible actions are:
- No action: No changes are made to the asset and CI records.
- Retire: The asset and CI records are set to the Retired state.
- Dispose: The asset and CI records are set to the Disposed state.
- Repair: The asset and CI records are set to the Repair in Progress state.
- Replace: The asset and CI records are set to the Retired state and a new asset request is created for a replacement.
- Return: The asset and CI records are set to the Returned state and a new asset request is created for a replacement.
Question 4
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
- Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
- Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
- Unrecognized data doesn't get sent to the ServiceNow Content Service
- Customer doesn't receive Content Library updates
Correct answer: C
Question 5
When selected on the model category form, what feature prevents the automatic creation of an asset?
- Enforce Asset Creation
- Enforce Asset Verification
- Enforce Asset Validation
- Enforce CI Validation
- Enforce CI Verification
Correct answer: E
Question 6
What role is required to use the Hardware Model Normalization Overview dashboard?
- ham_normalization
- ham_user
- ham_admin
- asset_manager
- asset
Correct answer: E
Question 7
When designing steps with operations requiring variables, it is best practice to do what?
- hard core variables
- always use scalar variables
- query targets for variables Most Voted
- design for a static environment
Correct answer: C
Question 8
Which catalog facilitates the ability to source from existing stock?
- Procurement Catalog
- Vendor Catalog
- Service Catalog
- Product Catalog
Correct answer: C
Explanation:
TheService Catalogprovides a user-friendly interface for requesting hardware assets and services from the IT department1The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1The Service Catalog is integrated with theProcurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3The Service Catalog is also linked to theProduct Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4TheVendor Catalogcontains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock TheService Catalogprovides a user-friendly interface for requesting hardware assets and services from the IT department1
The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2
The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1
The Service Catalog is integrated with theProcurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3
The Service Catalog is also linked to theProduct Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4
TheVendor Catalogcontains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock
Question 9
From where can you publish catalog items? (Choose two.)
- From the model category
- From an asset record
- From a user record
- From a vendor item
- From a model
Correct answer: CD
Question 10
Publishing an item to the Service Catalog can be done by using the ''Publish to Hardware Catalog'' related link in:
- Product Catalog
- Inventory Catalog
- Asset Catalog
- Supplier Catalog
Correct answer: A
Explanation:
The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.Publishing an item to the Service Catalog means making it visible and available for users to request13.To publish an item to the Service Catalog, you need to use the ''Publish to Hardware Catalog'' related link in the Product Catalog1.This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1.Therefore, the correct answer is A. Product Catalog, as this is where you can use the ''Publish to Hardware Catalog'' related link to publish an item to the Service Catalog. The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.
The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.
Publishing an item to the Service Catalog means making it visible and available for users to request13.
To publish an item to the Service Catalog, you need to use the ''Publish to Hardware Catalog'' related link in the Product Catalog1.
This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1.
Therefore, the correct answer is A. Product Catalog, as this is where you can use the ''Publish to Hardware Catalog'' related link to publish an item to the Service Catalog.
