Download ServiceNow.CIS-HR.Pass4Sure.2020-05-04.31q.vcex

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File Info

Exam Certified Implementation Specialist - Human Resources
Number CIS-HR
File Name ServiceNow.CIS-HR.Pass4Sure.2020-05-04.31q.vcex
Size 20 KB
Posted May 04, 2020
Download ServiceNow.CIS-HR.Pass4Sure.2020-05-04.31q.vcex

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Demo Questions

Question 1

An HR Admin without the System Admin role can do what? (Choose three.)


  1. Grant roles to users or groups
  2. Modify the HR Administration > Properties
  3. Reset user passwords
  4. Create HR Criteria
  5. Configure business rules
  6. Add users to groups
Correct answer: ACF



Question 2

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?


  1. The Admin must elevate their role to security_admin to add members to HR groups.
  2. The Admin follows the same process as with any group membership change.
  3. The Admin can no longer add members to HR groups.
  4. The Admin must impersonate an HR Admin to add members to HR groups.
Correct answer: C
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html



Question 3

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?


  1. Add the Delegated Developer role to your User record
  2. From the User dropdown in the banner, elevate your role to security_admin
  3. Manually add the security_admin role to your User record
  4. Nothing would need to be done
Correct answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html



Question 4

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?


  1. Matching Rules
  2. Client Rules
  3. ACLs
  4. Escalation Rules
Correct answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html



Question 5

What types of HR Document templates may be created in ServiceNow? (Choose two.)


  1. Document Templates
  2. Word document templates
  3. PDF document templates
  4. Text document templates
Correct answer: AC
Explanation:
Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes
Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes



Question 6

What defines an employee's access to the HR Service Portal / Employee Service Center?


  1. Group membership
  2. User Criteria
  3. HR Criteria
  4. Client Roles
Correct answer: D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html



Question 7

What kind of records do HR Requests create?


  1. HR Incidents
  2. HR Files
  3. HR Problems
  4. HR Cases
Correct answer: D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-record-producer.html
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-record-producer.html



Question 8

Which of the following are examples of HR application scopes? (Choose four.)


  1. Human Resources: COE
  2. Human Resources: Core
  3. Human Resources: Knowledge
  4. Human Resources: Integrations
  5. Human Resources: Lifecycle Events
  6. Human Resources: Global
  7. Human Resources: Service Portal
Correct answer: BCDF



Question 9

When does the HR Template populate information on the HR Case form?


  1. When the Opened for person is selected
  2. When the Assignment group is selected.
  3. When the HR Case Type is selected.
  4. When the HR service is selected on the HR Case Creation form.
Correct answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-case-template.html
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-case-template.html



Question 10

If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?


  1. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
  2. The roles were manually granted by a ServiceNow security user.
  3. The Admin will always have access to all HR tables and data.
  4. The roles were manually granted by an HR Admin.
Correct answer: A
Explanation:
Reference: https://community.servicenow.com/community?id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930
Reference: https://community.servicenow.com/community?id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930









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